Request support

    Best in class support

    Please fill out this form if you require help from ECP. We will respond to all requests as soon as possible, within our regular business hours. If you have an urgent request and require a response before regular business hours, please call our support line at 262-684-5600 and select option 1. If this is a true emergency, please call 911.

    ECP customer support

    Achieve excellence with ECP

    eMAR

    Reduce errors

    Improve med-passing workflows with the industry's leading electronic medication administration record (eMAR). Automatically connect to pharmacies in all 50 states.

    EHR and Care Plans

    Stay compliant

    Complete assessments, build care plans, and generate task lists automatically. Enjoy happier residents, longer stays, and more accurate billing. 

    CRM

    Improve occupancy

    Develop more leads and grow occupancy faster with the essential tools in this innovative software for Assisted Living marketers.

    billing_2c-04

    Capture revenue

    Pull data directly from the EHR to ensure that no revenue slips through the cracks. Level of care tracking avoids service creep and automatically flags when it's time to have rate conversations. 

    eMAR med pass

    eMAR

    Improve med-passing workflows

    Pharmacy connection

    		 Med auditing

    Med check-in

    		 Med refusal report

    Med pass - 8 med rights

    		 Psychotropic meds report

    PRN administration and tracking

    		 Alert system

    Prompts for additional care questions and vitals signs

    		 Controlled substance count (ensures compliance)

     

    EHR and Care Plans

    Complete assessments, build care plans, and generate task lists automatically

    Incident reports

    Permissioned user and task groups

    Staff notes and observations tool

    		 Task audits

    Care plan deviation and projections

    		 State-specific assessments

     

    EHR and care plans
    CRM Marketing and Lead Tracking

    CRM

    Deliver more prospects and grow occupancy faster

    Track potential residents

    		 Fully integrates with ECP web

    Track referral relationships and trends

    		 Qualification identifiers

    Track campaigns

    Capture biographical information

    Schedule tasks, appointments & reminders

    		 Occupancy tracking/Apartment management

    Lead rating

    		    

    Billing

    Ensure no revenue slips through the cracks

    Accounts receivable tool

    		 Pull data directly from the EHR

    Track ala carte charges

    		 Level of care tracking
    Automatic notifications

    Direct communication with billing contacts
    Billing revenue capture